The community rules provide that the recess right is exertable only by consumers that act for unrelated purposes to their business activity. so, the recess right can´t be exerted by legal persons or persons that act for purposes tied to business activity. are also excluded purchases effected by sellers or subjects that sell to outside parties. The customers buying with vat cannot exert the recess right.
What is the recess right?
The consumer has the right to recess the contract within ten working days from the receipt of the merchandise. The consumer will return the good in object to the seller which will repay the price of the merchandise.
The recess right excludes all the purchases done in a sell point. The recess right is not applicable to the audiovisual products or softwares sealed delivered and then opened by consumer. The recess right is applicable to the purchased goods and excludes the delivery charges. Delivery charges: 10 euro for parcel until 10 kilos in Italy. 30 euro for parcel until 10 kilos in U.E. To the merchandise payed with cash on delivery it will be deducted the rights of cash on delivery (2% of the whole price of the good) collected by the carrier.
To exert the recess right you need to have:
1) the original invoice (in case of partial recess besides the original invoice you need to have also the article code)
2) banking coordinate to obtain the credit transfer (ex bank account of the owner of the invoice, etc). Procedure You need to send a communication (registered letter with return receipt) to: rammerdrum company owned by Marco Tirino – Via Comunale Montelungo,40 – 80131 Naples Italy.
In the communication you must declare the right recess and add the requested data (invoice number, address, e-mail, phone number, the products object of recess identified with article code, banking coordinate. The customer service of rammerdrum, in two working days, will contact you and will tell you if your procedure to open the recess had a successful conclusion.
How do the return posting to rammerdrum company.
1)after the acceptance of the recess procedure it is necessary to put the original covering with the merchandise in a packaging, in this way you`ll keep safe the product. The rammerdrum company reserve the right to refuse the merchandise if the procedure of return posting is not respected. 2) the merchandise will be send on your own expenses to the following address: rammerdrum company of Marco Tirino – Via Comunale Montelungo,40 – 80131 Naples Italy. Warning: our advice is to use a carrier or else to allow the traceability of the posting. the Rammerdrum company will not proceed to the refund until the delivery of the merchandise.
The rammerdrum company will provide to effect the credit to the customer in 30 working days from the receipt of the merchandise. The customer will be refunded the price of the product less the delivery charges at the customer expense. Delivery charges: 10 euro for parcel until 10 kilos in Italy. 30 euro for parcel until 10 kilos in U.E. to the merchandise payed with cash on delivery it will be deducted the rights of cash on delivery (2% of the whole price of the good) collected by the carrier. The recess right totally loses when there isn`t the essential condition of integrity of the product.( ex: partial use of the good – the missing of the external packaging and/or the original internal packing – the damage of the product for reasons not due to his transport). In this cases the rammerdrum company will provide to give back to the sender the purchased good charging him of the delivery charges.